ICCA Refund & Cancellation Policies

The Italian Canadian Cultural Association of Nova Scotia (ICCA) offers cultural events, dinners, cooking classes, Italian language programs, memberships and facility rentals.

Many of these activities require advance commitments for food, supplies, instructors, staffing and facilities. Our refund and cancellation policies help us manage these commitments and provide clear information to everyone who registers, purchases tickets or books our facilities.

Please review the policy that applies to your purchase or registration before completing your booking.

1. Events, Sunday Dinners & Special Events

This policy applies to all ICCA-hosted events, including Sunday Dinners, cultural celebrations, special dinners, galas and other ticketed events.

This policy applies to all ICCA-hosted events, including Sunday Dinners, cultural celebrations, special dinners, galas and other ticketed events.
1. All ticket sales are final. We do not offer refunds or credits if you cancel or can no longer attend an event, for any reason, unless the Association cancels the event.
2. Guests are responsible for confirming the date, time and details of the event before purchasing tickets.
3. Ticket Transfers: If you can no longer attend, you may arrange for someone else to use your ticket. Any payment arrangements are strictly between you and the replacement guest. Please email the ICCA office with the replacement guest’s name before the event. For last-minute transfers, the replacement guest should bring the original ticket or booking confirmation and provide the original purchaser’s name at check-in.
4. Event Cancellations by the ICCA: If the Association cancels an event, we will offer a new date where possible. If you cannot attend the rescheduled event, or the event is not rescheduled, you may request a full refund.
5. Weather-Related Cancellations: If an event must be cancelled due to severe weather or other unexpected circumstances, registered guests will be notified by email as soon as a decision is made.

Please note: The ICCA is a volunteer-run organization. We cannot guarantee a response to last-minute requests or messages regarding events or dinners, particularly on the day of the event.

Refund Policy for the Italian Cooking School in Halifax, NS

1. All registrations are final. We do not offer refunds or credits if you cancel or can no longer attend, for any reason, unless the Association cancels the class.
2. Participants are responsible for noting their class dates and schedule. Please ensure you understand our No Refund policy before purchasing your tickets.
3. If you can no longer attend, you may find someone else to take your seat. Any monetary exchange is strictly between you and your replacement. Please email the ICCA office with the name of the person(s) taking your seat before the class.
4. Classes require a minimum number of participants. If this minimum is not met, the Association reserves the right to cancel a class and will offer a full refund with no administration fee, payable by online refund or cheque.
5. If the Association cancels a class (for example, due to snowstorms, instructor illness, or other unexpected situations), we will offer a makeup date. If you cannot attend the makeup date(s), you may request a refund; no administration fee will be charged.
6. For snowstorms, we make the decision by 3:00 p.m. on the day of the class and will email participants if there is a cancellation.

Refund Policy for tickets to Events and Dinners.

The Italian Canadian Cultural Association of Nova Scotia does not offer refunds on tickets to events, dinners or special events.

Refund Policy for the Italian Language School in Halifax, NS

1. No refunds will be given for missed classes.
2. A $10.00 administration fee per registrant is applicable to process all refund requests.
3. Refunds requested for withdrawal from classes after the start of the term are only applicable as follows, less the administration fee:
   1. Following the first week of each term of classes, full refund.
   2. Following the second week of each term of classes, full refund less the prorated fee of two classes.
   3. Following the third week of each term of classes there will be no refunds, however, in the case of illness or extenuating circumstances, a partial credit may be applied toward future classes.
   4. Refunds will be payable by cheque only. 

*Note: Exceptional Circumstances do not include a ‘change in your schedule,” or ‘“no longer able to attend classes on that date.”

Membership Refund  Policy

• Memberships can be cancelled at any time by emailing the office within 7 days of your renewal date. (We will send you reminders 30 days before your membership renews.)
• Membership fees are not refundable.

Facilities & Events Rental Refund and Cancellation Policy

Non-Refundable Deposit

A minimum $500.00 or 50% non-refundable deposit is required to secure your date. Your deposit is allocated towards the total for your event. Get started now by contacting our rental committee to book your event.

Cancellations 

In the event the Client cancels the Agreement after the confirmation deposit has been received, the deposit shall be forfeited by the Client to ICCANS. In the event the Client cancels the Agreement with less than thirty (30) days remaining prior to its commencement date, the Client shall forfeit all deposits and be liable for any other expenses and ancillary services, which ICCANS might incur. ICCANS reserves the right to amend, reschedule or cancel an event at any time for circumstances outside of our control that may cause the safety of staff and or guests to be at risk or otherwise compromise our ability to execute the event as planned. Such a circumstance could include but is not limited to a severe weather event (e.g., Hurricane, major snowstorm etc.), fire, flood, disruption to power or water supply, major equipment failure etc. In such a situation, we would consult with the client as early as possible and work to find a suitable solution. In such a case, all fees paid will be refunded, and ICCANS will not be responsible in any way whatsoever, including any costs or loss of revenue, due to the cancellation of such an event/activity.